Your Complaints (Part 1)

Complaint on LCCT Budget Taxi Driver

Sat, Mar 7, 2009 at 7:59 PM
June F C S wrote:

Dear Sir/ Madam,

Good day to you.
I would like to make a complaint on the service of the LCCT Budget Taxi Driver with the taxi registration number HWC 8827. My husband & I was just came back from Bali for honeymoon & we took a budget taxi on 6 March 09, around 12:00am, going back to our house in Taman Sri Andalas, Klang. We can understand & tolerate the bad attitude of the driver afterall it's just a budget taxi. But finally the situation became intolerable when the driver started to loose focus and even falled asleep once while driving where the taxi was actually stopped in the middle of the road until the incoming cars flashed on us. This is really ridiculous and dangerous!! We do not want to risk our life in this kind of situation, in the hand of such people that has no respect to other people's life!!!
We hope LCCT can take action to improve the quality of the budget taxi service.
Thanks for your kind attention.

Regards,

Mr. & Mrs. Saw

Complaint on shower facility at LCCT

Mon, Apr 27, 2009 at 8:21 AM
Mooi Nee wrote:

Hello,

I was at LCCT on 25th April Sat travelling from KL to Melbourne, wish to lodge a complaint on your shower facility on ground floor toilet close to gate T18.

I asked an Indian lady cleaner about the shower room and was told that someone was having a shower at the time. I could hear the water running.

Anyway I waited and waited - 40 minutes later I was still waiting.

The same Indian cleaning came in later and asked me whether I was waiting for someone.

I told her I was still waiting to use the shower , she then told me that she locked the shower room and left the water running !!!!

I requested her to unlock the room which she did

My question is

1. What is the point of having a shower facility and locked the room ? Obviously the cleaner must be lazy not waiting to clean the shower

2. Isn't it a waste of water to let the shower running as to trick others that someone is having a shower

I would appreciate if you can investigate this incident .

Thank you

Mooi Nee

(Australia)

Complaint on the Free Tax Duty System

Wed, May 20, 2009 at 3:27 PM
Ms. Lim wrote:

I had returned to LCCT KUL from Singapore on 17 May 2009. There is a tax free merchandise shop near the luggage collection area. I was very excited and joined the greedy crowd trying to grab some tax free goods. Finally, I managed to make payment after the long queue. After I walked out from the store, I saw there are a few airport officers with tables like setting a 'road block' near the path way out. I was stopped by one of the officer and he started to ask me questions such as where am I returning from, how many days I spend overseas. I was told that since I was leaving Malaysia not more than 3 days, therefore i'm not entitled to purchase tax free goods and I have to pay the tax at the counter (a few tables) next to him.

When I'm explaining to him that I was not aware of the rules, he pointing the notice which paste on the wall next to us saying that the rules were written in the small and wordy notice. To my observation, I am doubt whether this is the tactic LCCT in trapping passengers in order to earn extra 'side income'. Why am I saying so?

1. Why the notice is displayed after the passenger had made the payment rather than displayed it before the entrance of the tax free store?

2. Why the cashier staff did not ask the customer how many days they spend oversea before customer making payment? (Every duty free shops cashier in Malaysia airport did ask questions and notify customer if they are not eligible for the tax free purchase before the customer making payment or while customer looking for goods along the aisles). Are they being briefed for not to disclose the information to the customer so that customer feel hesitate to seek for refund after the long queue and rather opts to pay the tax?

3. When I demand for a refund, the cashier seems very experience in handling the refund transaction. Are there a number of victim before me?

I am very disappointed with the LCCT non-transparent rules.

Ms Lim

Request to improve services

Wed, Apr 15, 2009 at 10:12 AM, Phoenix chik wrote

Dear sir/ madam,
I am a tourist from Hong Kong. I think the services and facilities of LCCT airport and Air Asia Airline should improve their services. It is important to affect Malaysia whether a good choice for worldwide tourists.

I had booked the flight AK78 of Air Asia Airline from Kuala Lumpur to Hong Kong at LCCT airport on Monday 13 Apr. The departure time is 4:40pm. When I had gotten through the customs counter, my friend and I went to the toilet at LCCT upper floor. After that, I went to the lower floor for boarding the plane. I reached the boarding counter at 4:32 pm when the departure time is 4:40pm

However, the Air Asia boarding counter had closed which make me so shock. The staff of Air Asia said I am late and they had called me many times. I told him I did not listen their broadcast at upper floor. The staff said they know people cannot listen the broadcast at upper floor, and then he asked me to take back my luggage and buy a new ticket.

I am extremely disappointed I can't board the plane. I am not rich but I finally need to spend RM 1578 to buy two new tickets to Macau and stay at airport whole night with my friend. We also cannot back to working office next day. It is horrible experience for us to travel Malaysia.

To LCCT airport:
I hope the airport can improve their services and facilities. The broadcast system should include the upper floor when the tourist got through the customs counter. I hope no similar cases occur of other tourists. Also, I can't borrow computer or telephone in airport when I am nervous to find more information to buy new ticket.

To Malaysia Tourism Department,
Good facilities and services of airport are very important for tourists. I hope you can support the LCCT airport to improve their services and facilities.

To Air Asia Airline,
I appreciate Air Asia is a highly efficiency Airline when they close the boarding counter very on time. Nevertheless, I hope Air Asia can be more concern the tourist's interest. Air Asia should encourage their staffs try their best to find their clients when they know the broadcast is not work at upper floor. Also, the staff should give me more, e.g. help me to change other flight, provide discount of buying new tickets, not only told me to take back my luggage and go to buy new ticket.

Regards,
Ms. Chik

Service Attitude at Cafe Espresson

Wed, Jan 28, 2009 at 6:53 PM
weng hou wrote:

To whom it may concern,

I would like to share my experience that the staff of Cafe Espresso inside the LCCT, who wearing blue colour uniform (not wearing cap) and serving customer at this hour, his service attitude is extremely bad. He served every customer with that kind of bad attitude. Terrible.

Regards,

Weng

Sent via BlackBerry from SingTel!

Complaint on unprofessional attitude

Sat, Dec 13, 2008 at 1:10 AM, shoou wei wong wrote:

i hev flight from medan to KL and my kid (3years) hev emergency and went to jabatan kesihatan at lcct but the nurse say can't bring here, u need to take ur kid away. we dun know anything. how can a nurse say like tat. so can u people work at lcct take an response.

Flight number AK939 HK14DH

regards

mr wong

Car Rental at LCCT

Mon, Jan 5, 2009 at 4:50 PM, Ai Ai Ong wrote:

Dear Webmaster,

Firstly, I am curious as to whether you are the official webmaster for LCCT or you are doing it out for the love of promoting the LCCT. The reason is because your e-mail address is a gmail one.

Anyway, what you are doing is like cool stuff and I particularly like the list of things you intend to do in the coming near future. I wish you all the best and hope to see the completed tasks soon.

The reason of me writing is to point out that although you mentioned that there is car rental at LCCT, I must say we could not see any car rental desks at LCCT, and we did look hard for it. We are one of these professional Malaysian who work abroad but fly Air Asia because its always good to be savings any dollar and not fritter it away unnecessarily. Well, if there is indeed car rental desks and car pick up available at LCCT, then it is definitely not clearly sign-posted. With your connection to the people there, perhaps you can get them to rectify this. While on the topic of car rental, is there anybody can do to upgrade the e-commerce in Malaysia. Recently, we have to book our car with a car rental company in KL and its really exasperating because as it turned out, its not easy to pay them! They wanted my credit card number, expiry date and the security code and IC number as well. Now what kind of security is this. And when I offer to pay via Maybank2u, neither do they have that facility. Why can't the company just do a paypal or SSL type payment transactions.

I didn't look closely at your website, but information on flight arrivals and departures by destination for the day and up to the minute especially for arrivals and the next 2 days will be fantastic. The Singapore Straits Time get their feed from the Civil Aviation Authority.

Another suggestion is to list the phone numbers of Air Asia foreign airports that they stop at for travellers to get information, if they did not already update their official Air Asia website. An example I can give is when I was in HK, I tried to find out if there is a city check in for Air Asia and had to ask around the city terminal and only to get the phone number from the Directory Enquiry and called and found out that there is no city check in.

Regards,

Ong Ai Ai