Your Complaints (Part 2)

Taxi no. HWC8585

Fri, Oct 16, 2009 at 7:33 PM
Buddhini Tan wrote:

I have booked a taxi on 14/10 and received confirmation via sms that taxi no. HWC8585 will pick up the passenger on 15/10. Taxi was scheduled to pick up passenger at 1.40pm. The passenger waited and the taxi driver called at 1.44pm to enquire for direction. Apparently, the taxi driver has lost his way. I did call again at 1.51pm and the taxi driver said he has nearly reached the place. However, the passenger was disappointed with the service and has decided not to wait and departed to airport by his friend's personal car.

I've been using LCCT Limo service for many times, and this is the first time I've seen taxi driver was late for pick up and encountered problem. It had never happened to other taxi companies. 1 thing I wish to highlight to the management is that driving and knowing the road is the 'basic survival skill' expected from a taxi driver. If the driver don't know the place, isn't allowance for 'finding time' should be allocated? Perhaps the driver/taxi company should consider having map/GPRS system too. Telling the customer that you have lost your way and be late for pick-up seems to be a laughable excuse many couldn't accept.

I am very unpleased with this encounter and this irresponsible behaviour has indeed loosen my confidence towards LCCT Limo's service and I hope this will not repeat again to your future customers, be Malaysians or foreign tourists.

Taxi drivers, you are the frontliners of the country. Please maintain and promote goodwill of Malaysian.

Complaint on Taxi HWC8161

Sun, Oct 11, 2009 at 5:59 PM
Eric Liong wrote:

Dear Concerned

I took a flight back to Malaysia from Taipei via Air Asia's flight number DZ2673 on the 6th October 2009. And subsequently took a taxi, bearing the registration number HWC8161, home to Subang Jaya at around 9:10PM.

I dropped my iPhone in the taxi and had managed to speak to someone from LCCT (via 03-87874113) about half an hour later to try contacting the taxi driver but he was unable to help. He asked me to wait for him to call back but never did.

The following day I called the number again and was assisted by Cik Farah who managed to provide me with the taxi driver's name and contact number i.e. Encik Mohaza @ 0176268385. But the number is unreachable. I called Cik Farah again and informed her that I can't reach Encik Mohaza and to request for her assistance to contact him so he could call me back but sadly no reply from her or the taxi driver. Is it that difficult to contact the taxi driver or is he trying to avoid calling me???

After a day, I called her again and was duly informed that she was still trying to contact the taxi driver. And she also informed me that they have no control over the taxi drivers which I find ridiculous as they are supposed to be responsible. By telling me you have no control and bear no responsibility towards the taxi drivers who took your customers home is really unacceptable. Do you call this customer service?

What I want to know now is whether anyone can assist me? Or do I have to resort to reporting to the police and relevant departments? Please call me at 017361XXXX / 03-5637XXXX. I'm loosing my patience with the pathetic customer service.

Regards
Eric Liong

Baggage being broke in on 19/9/2009

Thu, Oct 1, 2009 at 12:41 PM
Yeoh Yee Lien wrote:

I would like to make a complaine regarding my lugage being broke in on 19/9/2009. On 19th Sept when Air Asia fligjht arrived in Siam Reap, COmbodia at 8.00am, I notived that my lugage has been broken in, the lugage lock was missing and all the bags inside the lugage has been opened. I make a report to the Siam Reap air port management however they tols me to make a report in LCCT as well because I checked in early morning in LCCT at 5.00am before depart to Siam Reap at 7a.m.

Below is my details. Pls investigate and get back to me ASAP becasue it is unacceptable. Thank you.

Name : Yeoh Yee Lien/Liau Kok Liang
Flight : AK280 (from LCCT to Siam Reap)
Depart : 7.00am
Date : 19/9/2009
Booking Number : GBT8DS

The "Premier" taxi is nothing Premier

Sat, Aug 1, 2009 at 1:38 AM
Lim Xin Ying wrote:

To the authority who may concern,

I would appreciate your time in kindly reading this mail.

I have just come back from LCCT and was very pleased with the service LCCT provided. the procedure such as claiming our baggage was fast and easy. I am grateful for the efficiency LCCT has shown. However, there is an issue that I would like to bring to your attention. It is regarding the taxi service provided in LCCT. 3 of my friends and I had just come back from Sabah at 10pm on 31 July 2009. we needed a taxi to send us back. my friends went to the counter and asked about the price. The answer she got was RM90+ to send us back to Bukit Jalil. The person said we must take a premier taxi as we have 4 people in total with some luggages. when the taxi came,to our surprise, the premier taxi that they meant was a silver Hyundai( car plate is WRR 943 if I am not mistaken) which is same size as any budget taxis (Proton Wira or Proton Saga) that are available there. we only had two 19inch small luggages and two 40 litres backpack which I am pretty sure that can fit in to any budget taxi.

I felt cheated. Besides that, the "premier" taxi is nothing premier but a car full of smoking smell. Throughout the way back to Bukit Jalil, we are actually inhaling air just like a second hand smokers. We didn't mind that the taxi driver listened to his own language radio channel all the way, we respect every race preference . But to our disappointment, the rudeness of the taxi driver is the main reason I lodged this complain. My friends and I were staying in different blocks of apartments. They stay in B1 and I stay in B2, in order to go out from the guard house of the compund, every car has to pass by my block. But the taxi driver just refused to stop another time for us to walk down when he passed by my block later. he insisted we should go down in Block B1 and walked myself back to my own block. The taxi driver of a "PREMIER" car refused to stop another 5 seconds to drop us when he is on his way out. He said a taxi only picked up once and stop to drop once.

Honestly, my friends and I just came back from Mountain Kota Kinabalu and had really quite a hard time in walking. the kindness of the driver to stop a few seconds would actually save us to walk two floors and cross a garden.

we didn't argue with him but i just hope that there will a fair service provided next time. As a comsumer in a developing country, I wish my voice to be heard. Thank you very much.

Yours sincerely,
Xinying

Complaint against taxi driver of HWC 9719

Tue, Feb 3, 2009 at 12:18 PM
Lee Cheang Hui [Terence] wrote:

Complaint against taxi driver of HWC 9719 (AP 30, WCS 55, TS 195x15) registered under Rich Bonus Sdn Bhd

I wish to place on record my complaint against the driver of HWC 9719 and would like to demand for an apology from the said driver.

I got into the taxi at about 4.30pm in LCCT on 6 November 2008. The taxi was playing some sort of "prayer song" at that time.

As the taxi was driving away from LCCT, I requested that the driver switch off the radio/tape in his car as I would like some peace to think and to make a few phone calls. The driver scolded me and rudely said that I should not "question his right to play prayer song" and that if I don't like it, I should "pulang ke China"

I was then driven back to LCCT. I subsequently boarded another taxi with a small TV screen and requested the taxi driver to switch off his small screen TV and audio as I would like some peace and quiet to make my phone calls. My request was promptly allowed.

My complaint is that action should be taken against the first taxi driver and his company for the following reasons:-

Taxis are front liners at LCCT. I am ashamed that a visitor may risk indignity of insult if they requested for the taxi radio to be switched off. This intolerant image is not the kind of image Malaysians would like to highlight to our visitors who are customers of the taxi; and

The taxi driver is rude to me.

In addition, it is doubtful whether the taxi driver was in the appropriate "uniform" at the material time.

I only request a sincere apology from the driver. If he refuses, then I trust you will take all necessary action to prevent another passenger from suffering such indignity and abuse, especially if the passenger happens to be an overseas visitor.

Tuan, saya ada aduan yang hendak disampaikan kepada pihak berkenaan, diharap aduan ini akan mendapat perhatian yang berkenaan. Sila sampaikan kepada pihak yang berkenaan jikalau tuan bukanlah pihak tersebut, teima kasih.

Sekian.

Lee Cheang Hui