Conventional counter check-in
Starting 22 December 2011, AirAsia will no longer charge RM10 for international counter check-ins whereas there will be no changes in fees for domestic flights.
Avoid the Counter Charges & Self Check-in for FREE. Use the online Self Check-In for FREE, Simple & Quick alternative!
Counter check-in is free of charge on other airlines. What is the rationale for AirAsia to implement a fee?
This is to promote better efficiency and be cost effective. AirAsia will now focus on self check-in (via web and mobile) and counter check-in will be chargeable as it is an additional service with added human resources. It will be considered as part of AirAsia’s value added service to AirAsia’s guests.
Counter check-in charges will also be part of ancillary revenue stream. Revenue via ancillary streams helps AirAsia to offset the escalating jet fuel price, which has exceeded USD$110 per barrel. Instead of transferring the full cost of the jetfuel price hike to AirAsia’s guests, AirAsia choses to counter the spike by aggressively growing revenue through ancillary products and services.
What is counter check-in fee?
Counter check-in fee is a service fee that applies to a guest who performs a manual check-in at the airport check-in counter for domestic flights.
The RM10 charge is based on the calculation of rental and manpower cost needed per day of operations, for one pax per check-in counter.
When will it be effective?
Effective 22 Dec 2011, check-in fees for international flights will be waived whereas there will be no changes in fees for domestic flights.
How much is the counter check-in fee and does the fee vary by destination/airport?
Counter check-in fee is RM10 (and its currency exchange equivalent) per guest and payable at the airport check-in counter or online. The fee will be the same across all destinations and airports where counter check-in fee applies.
When will I be charged for this counter check-in fee?
The counter check-in fee applies to all bookings made from 21 Sept 2011 onwards. However as of 22 Dec 2011, counter check-in fee for international flights has been abolished thus leaving only domestic flights chargeable to this fee.
There will be no charges for self check-in services via web or mobile, which are available upon booking confirmation and up to 1 hour (AirAsia Flights) before your flight departure.
Is the fee charged per booking or per guest?
The fee is charged per guest and per check-in basis.
Does the fee differ for children and adult?
No. Counter check-in fee will be charged at the same rate for every guest checking in at the counter regardless of age.
I’ve paid for the counter check-in fee but my flight was cancelled, what should I do?
In case of flight cancellation, you are entitle for a full refund or be placed on the next available flight. Guests who are moved to a new flight due to flight reschedule/cancellation, check-in fee will be exempted for recheck-in of the new flight.
Will this apply to disabled and young passengers travelling alone (YPTA)?
Disabled guests or those with reduced mobility that require special needs such as: blind or visually impaired guest, deaf or hearing impaired guest & physically impaired guest will be exempted. However, YPTAs will be charged for the counter check-in fee.
Who are exempted from the counter check-in fee?
- Guest(s) with reduced mobility/require special needs (Blind or visually impaired guest, deaf or hearing impaired guest, physically impaired guest)
- Recheck-in due to flight retime/reschedule
Will receipts be issued for the counter check-in fee payment?
Yes. AirAsia’s ground staff will issue guests with receipts after payment is made.
Can I pre-pay online for counter check-in fee?
Yes. You are able to pay the counter check-in fee during flight booking if you wish to check-in at the airport conventional check-in counters.
Are there any other options for check-in without paying for the charges?
AirAsia provides FREE, EASY & QUICK services for you to self check-in via AirAsia’s web and mobile (selected countries only). You can check-in upon booking confirmation and up to 1 hour (AirAsia Flights) before your flight scheduled departure.
Will I still be charged the counter check-in fee in case of kiosk breakdown?
Yes, as manual check-in procedure at the counter needs to be performed in the event of kiosk breakdown. Guests are strongly encouraged to perform WEB check-in to avoid such incident.
I am travelling in a group and there are more than 9 passengers under the same PNR, can I perform self check-in to avoid the counter check-in fee?
Yes, now you can do WEB check-in for group booking. However, mobile and kiosk check-in are NOT available for group booking check-in.
Can I check-in at the Baggage Drop-Off Counter and pay the counter check-in fee at the Baggage Drop-Off Counter?
No. Baggage Drop-Off Counters are dedicated for guests who have performed self check-in at home in order to shorten their check-in process and to avoid creating long queues at the Baggage Drop-Off Counters. If you wish to check-in at the counters, please proceed to the conventional check-in counters instead.
I had performed self check-in, but I forgot to bring my boarding pass with me to the airport. Will I be charged for the printing of my boarding pass at the counter?
Yes. If you request to print your boarding pass at the airport check-in counters, it will be considered as recheck-in. Check-in fee will apply.
In case of 2D barcode scanner machines breakdown or I have problem scanning my 2D barcode using the machine, what should I do? Will I be charged the counter check-in fee to print my boarding pass?
- In case of 2D barcode scanner machine breakdown, you can proceed to the check-in counter to request for a free check-in provided that you present your 2D barcode to the staff at the check-in counter to prove that you have already self checked-in.
- If you having problem scanning your 2D barcode, kindly look for AirAsia’s Customer Services representatives on duty for assistance.