AirAsia FAQs - About AirAsia

LCCT is closed on 9 May 2014 On 9 May 2014, LCCT officially closes as KLIA2 takes over.
The new Kuala Lumpur International Airport 2 (KLIA2) is built to replace LCCT, with bigger and better facilities.
As a result, the information posted here is no longer relevant to the KLIA2.
For the latest information on the new Kuala Lumpur International Airport 2 (KLIA2), please visit the www.klia2.info.
Have a nice trip!

What is the Premium Customer Service Line?

The Premium Customer Service Line is an exclusive service that provides convenient and quick solutions for all your queries. It is available to all guests who are on the Malaysian telecommunications network provided by either Telekom, Celcom, Maxis or DiGi. Services are only available from 7am to 7pm, daily by calling 600 85 9999.

What can I do when I call the Premium Customer Service Line?

The Premium Customer Service Line is dedicated to bring you exclusive customer service for convenient and quick solutions to meet all your needs. You'll be able to make bookings, make amendments to existing bookings or get queries sorted out, all by just calling AirAsia's exclusive customer service line.

Where can I go to view AirAsia's route map?

Please go to AirAsia's home page and obtain the Route Map under flight info for AirAsia and AirAsia X destinations.

Does AirAsia publish an in-flight magazine?

Yes, Travel3Sixty is available on all AirAsia's flights.

What is your Call Centre number and operating hours?

You can obtain AirAsia's call centre number and address from the Contact Us tab on AirAsia's website.

How much will I be charged if I call the Premium Customer Service Line?

You will be charged RM 1.95 per minute in 4 second blocks. To obtain the most out of your call, guests are encouraged to have the necessary details in hand when calling.

What are the benefits of becoming an AirAsia member?

Sign up now as an AirAsia member for:
  1. FREE e-newsletter on latest promotions
  2. Freebies
  3. Invites to exclusive events
  4. Latest updates on new routes
  5. Faster booking process without having to re-enter your personal details
  6. Updates on holiday/tour promotions
  7. New route and frequency updates.
Other AirAsia FAQs



Frequently used AirAsia services

What is AirAsia X?

AirAsia X is AirAsia's long-haul counterpart, focusing on flights which are four hours or more in distance. For further details on AirAsia X, please view AirAsia's Corporate Profile.

Where does AirAsia X fly to?

AirAsia X flies to long-haul destinations (more than 4 hours flight time) across Asia, Australia and Europe. To view AirAsia's route map, please see Route Map.

How can I advertise with AirAsia?

For details, please browse AirAsia's Advertising page on AirAsia's website.

Does AirAsia have a credit card?

AirAsia's credit cards are available in Malaysia, Thailand and Indonesia. You can check for the availabity of credit cards on AirAsia's website under Credit Card.

Where can I purchase AirAsia merchandise?

You can purchase AirAsia's merchandise on all AirAsia flights, at the airport sales counter in LCCT, KL and on AirAsia's online portal, RedMegastore.com.

How can I register to be an AirAsia member?

Kindly go to AirAsia's home page and click on Sign Up under Member Login. Registration is free of charge. All AirAsia members will enjoy special privileges and the latest updates on low fares.


Please search this FAQs for answers to the most frequently asked questions. In the event this FAQ does not answer your enquiry, please call AirAsia's helpline at +603 2171 9222 or click on the following Contact AirAsia page for contact numbers of the Call Centre in your area. References: AirAsia FAQs