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AirAsia FAQs - Booking Management
How can I add/change my telephone details?
If you're an AirAsia member, login to your account and you'll be able to change your contact details. Click on Manage My Booking and retrieve your booking to include your away mobile number.
Please ensure that you have inserted the international country calling code along your home and mobile contact number. Once you have selected the country, the international calling code will automatically appear at the bar where you will key in the phone number. Please ensure that you fill in your phone number without any symbols or spaces.
Can I purchase AirAsia Insure Travel Protection after paying for my booking?
What should I do if I have fogotten my AirAsia member password?
How do I purchase a higher tier of baggage allowance?
How do I know if my payment got through?
How do I change meals that I have booked?
Can I make changes to my itinerary online?
How do I change my AirAsia member options, settings and contact details?
How do I make payment online for a flight change on my itinerary?
I will be out of the country but still want to receive updates of flight changes on my mobile. How can I update my away phone number?
I'd like to re-select my seats online for a flight I've already booked, how can I do so?
How do I make an AirAsia Insure travel protection claim?
In the event of an insurance claim, you can download a copy of Notice of Claim Form which is available in either English or Bahasa Malaysia from Claims Procedure under the AirAsia Insure Travel Protection section. After completing the form, please fax or post it to the contact information indicated in the document.
How do I make changes to my booking if I have paid using Direct Debit?
If you have paid using Direct Debit for your booking, you can only make an online change if you have purchased your booking registered as a member. Otherwise, please proceed to AirAsia's nearest Sales Office/Airport Sales Counter or contact AirAsia's Call Centre for changes.
How do I make a destination change to my existing booking?
Destination changes are not allowed. You will need to make a new booking to change flight routes.
How do I make a name change for an existing booking?
Name change is allowed up to six (6) hours prior to the scheduled flight departure time. To make the changes, you can either contact AirAsia's Call Centre or go to any of AirAsia's Sales Offices/Airport Sales Counters for assistance. AirAsia will require proof of identity of both the original and substitute guest to ensure authenticity of the request. Please note that name change is subject to a fee as provided for in the Fee Schedule and is only available for certain fare classes only.
How can I correct a spelling error on my booking?
Logon to Manage My Booking to amend your passport, name details or phone number. Otherwise, you can also contact AirAsia's Call Centre and AirAsia's agents will assist you. Always double-check your details to ensure that the right information is provided.
How can I amend the sequence of the names which I have wrongly entered while booking?
How do I view my booking itinerary online?
How can I make a flight change?
Can I change flight date/time?
(a) if the new flight booked is in a lower fare class than that of the cancelled booked flight, the difference in fares will not be refunded to the guest
(b) if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the guest before the cancellation or change can be made;
(c) the change is not confirmed until it is reflected in your booking itinerary
(d) route change is not allowed (i.e. changing flight from KUL-STN to KUL-BALI).
Changes can be made via Manage My Booking, at all AirAsia's Sales Office/Airport Sales Counter and through AirAsia's call centre. A change fee is applicable.
How do I make changes to my booking online?
What happens to my AirAsia Insure Travel Protection if I were to change flights?
Can I purchase an Open status booking?
Please search this FAQs for answers to the most frequently asked questions. In the event this FAQ does not answer your enquiry, please call AirAsia's helpline at +603 2171 9222 or click on the following Contact AirAsia page for contact numbers of the Call Centre in your area. References: AirAsia FAQs
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